What to include in a support request

Help us help you faster

• A short, specific subject and a clear description of what you expected versus what happened.
• Steps to reproduce the problem, the page or feature involved, and any error message.
• How much it’s affecting you and how time-sensitive it is — this helps us set priority.

Please leave out

Don’t include unnecessary employee personal information, medical information, investigation evidence, passwords, or authentication codes. Dutiva will provide secure instructions if additional information is required. When you send a request from inside the app, we attach limited, non-sensitive technical context (like your current page and app version) that you can review and remove before submitting.